StrutStock Privacy Policy
Effective date: November 4, 2026
StrutStock is a division of Propwash Air LLC. This policy explains how we handle information through StrutStock.com, customer communications, orders, and our eBay seller integration.
Information we receive
When you contact us or place an order, we may receive your name, email address, shipping address, message contents, purchased items, and payment or delivery status. Our hosting provider may record technical information such as IP addresses, browser details, requested pages, timestamps, and errors for website operation and security.
When an authorized seller connects an eBay account, our integration receives authorization tokens and information needed to manage that seller’s listings, inventory, business policies, and orders. It stores listing and order identifiers, item details, quantities, prices, and order status. The current eBay order importer does not save buyer names or shipping addresses. Account deletion notices from eBay may contain account identifiers used to review a deletion request.
How we use information
We use information to process and fulfill orders, communicate about purchases and customer requests, manage inventory and listings, reconcile payments and sales, prevent misuse, maintain the website, and meet applicable recordkeeping requirements. eBay information is used only for the authorized seller’s operations and applicable eBay requirements.
Optional checkout reminders
If you enter your email and select the optional checkout reminder, we may send one email approximately 24 hours after your unfinished checkout expires. It includes your cart items and a link to review current stock and prices. We do not reserve stock for reminders. Contact orders@strutstock.com if you want to stop optional checkout reminders. We remove reminder email addresses after the 30-day recovery period and retain a protected suppression identifier to respect unsubscribe requests. Completed-order invoices are separate from optional reminders.
Payments and service providers
When Stripe checkout is available, Stripe processes card payments. StrutStock does not receive or store your full card number or card security code. We receive payment confirmations and information needed to fulfill your order.
Information may be shared with payment processors, eBay, hosting and email providers, shipping carriers, and other service providers as needed to operate the business and fulfill your requests. These providers may process information under their own privacy policies. We may also disclose information when legally required or necessary to address fraud, security incidents, or legal claims. We do not sell personal information or use eBay account information for unrelated advertising.
Cookies and browser storage
The website uses cookies or browser storage where needed for functions such as keeping a shopping cart, signing in to administration, and securely completing an eBay authorization request. Blocking or clearing browser storage may affect these functions. Payment and marketplace services may use their own cookies when you visit their pages.
Protection and retention
We use HTTPS, access controls, and private storage to protect information. eBay authorization tokens and stored deletion-notice contents are encrypted. No security measure can guarantee protection against every risk.
We retain information as needed for the purpose for which it was received, including completing orders, resolving disputes, and applicable accounting or legal obligations. We review deletion requests and eBay account-deletion notices and remove applicable personal information when it is no longer needed or when deletion is required. Any information retained to meet a specific obligation is limited to that purpose. Stored deletion-notice identity data is removed after its review is completed. Backups may retain older copies until their normal replacement or removal, and any restoration must take completed deletion requests into account.
Your requests and choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you. We may need to verify your identity before acting on a request. The response may depend on applicable law and information we must retain for a specific obligation.
An authorized seller may revoke StrutStock’s access through eBay’s account settings. Revoking access prevents future authorized API access but does not itself erase records already held by StrutStock; contact us about those records. StrutStock does not ask for or store your eBay password.
Other services and changes
This policy applies to StrutStock. eBay, Stripe, carriers, and other linked services have their own privacy policies. We may update this page when our practices change and will update the effective date. Material changes will be communicated where required.
Contact
For privacy questions or requests, email orders@strutstock.com. For requests concerning our eBay integration, you may also use ebay@strutstock.com.